Travel eSIM FAQ

A travel eSIM is a digital SIM with a prepaid data plan for another country or region. You install it on your phone by scanning a QR code, so there is no plastic SIM to collect or swap. Your own SIM stays in the phone. Read more in What is an eSIM?.

Your phone needs to support eSIM and be carrier-unlocked. Most recent iPhones, Samsung Galaxy and Google Pixel phones support eSIM. Dial *#06#: if you see an EID number, your phone supports eSIM. You can also check your phone before you buy.

Phones bought outright are usually unlocked; phones on a contract may be locked to your carrier. Your carrier can tell you, and on most phones the network settings show whether another SIM is allowed. A locked phone cannot use a travel eSIM, so check before you buy.

No. You only need an email address at checkout: the QR code and install details are sent there. Later you can sign in to My eSIMs with Google or an emailed link to see your eSIMs, data left and receipts.

Plans are data-only unless they are sold as Data + calls. With a data-only plan you can still call and message over the internet with apps such as WhatsApp, FaceTime or Teams. See Data + calls plans for destinations that include them.

Data-only plans do not come with a phone number for calls and SMS. Your own number stays on your own SIM, so you can keep receiving texts such as bank codes. See keep my number.

Fixed data gives a set amount of data for a set number of days and suits most trips. Unlimited suits heavy daily use. No-expiry data stays on the eSIM until you use it, which suits several short trips. Compare them in which plan type or on all prices.

If you stay in one country, a country plan is usually the simplest choice. If you cross borders, a regional plan such as Europe covers several countries with one eSIM. Each destination page lists the countries and plans available; see all destinations.

Right after payment we email you a QR code and install details. They are also on your order page, which opens after checkout, and in My eSIMs when you sign in.

Install it before you fly, while you are on Wi-Fi at home. Installing only adds the eSIM to your phone; you turn on the Spidot line and its data roaming when you arrive.

Open the camera and scan the QR code, or go to Settings › Mobile Service › Add eSIM. Follow the steps, then name the line (for example "Spidot"). Full steps in install an eSIM on iPhone.

Go to the SIM or network settings, choose to add an eSIM and scan the QR code. Step-by-step guides: Samsung Galaxy and Google Pixel.

Scan it from another screen rather than the same phone, increase the screen brightness, or enter the details manually from your install page. See QR code will not scan.

Usually an eSIM QR code can be installed only once. Do not delete the eSIM after installing it. If you deleted it by mistake, see deleted my eSIM and write to support@spidot.com.

Yes. The Spidot eSIM is added as a second line. Keep your own SIM for calls and texts and set the Spidot line for mobile data while you travel. Read dual SIM explained for the set-up.

Switch on the Spidot line, choose it for mobile data, and turn on data roaming for the Spidot line. Leave data roaming off for your own SIM to avoid charges from your carrier. See turn on data roaming.

The Spidot eSIM connects to local partner networks in your destination, and phones treat that as roaming. Data roaming must be on for the Spidot line or it will not connect. You are not charged roaming fees: the data comes from your prepaid plan.

Check that the Spidot line is on, selected for mobile data, and has data roaming on. Then turn airplane mode on and off. If it still does not connect, follow installed but no data or write to support@spidot.com.

Sign in to My eSIMs to see the data left on each eSIM. More options in check data left.

On a fixed data plan, data stops when you have used it or when the days are over, whichever comes first. You can buy more data for the same eSIM from My eSIMs, without installing a new one. See add more data.

It depends on how you use your phone: maps, messaging and browsing use little, video and video calls use a lot. Read how much data do I need for typical trip sizes.

Yes. WhatsApp stays linked to your number, not to the SIM that provides data, so you keep the same account and chats over the Spidot data line. See keep my number.

By card, Apple Pay or Google Pay at checkout. Payment is processed securely by Stripe. See ways to pay.

Prices are in US dollars and include taxes where applicable. If your card is in another currency, your bank converts the amount and may charge a conversion fee. See all prices.

No. Each plan is a one-off prepaid purchase with no subscription and no automatic renewal. You pay the price shown at checkout.

If you have not installed the eSIM, you can get a full refund within 30 days of purchase. If it cannot connect because of a problem on our side that we cannot fix, we replace it or refund you. Full details in the refund policy.

Write to support@spidot.com from the email address you used at checkout, with your order reference (it starts with SP-). Please do not delete the eSIM if it does not connect: we may need it to find the problem. See the refund policy.

The confirmation email is your receipt, and you can download receipts from My eSIMs when you sign in. See get a receipt.

Go to sign in and continue with Google or ask for a sign-in link by email. Use the same email address you used at checkout to see your orders. There is no password to remember.

Sign in to My eSIMs, choose the eSIM and pick more data. The data is added to the eSIM already on your phone. See add more data.

Check your spam or promotions folder and that the address at checkout was right. You can also sign in to My eSIMs with the same email to see the install details. Still missing? Write to support@spidot.com.

Yes. Each phone needs its own eSIM: buy one per traveller and install each QR code on its own phone. Every eSIM appears in My eSIMs for the email address used at checkout.

No. An eSIM is installed on one phone. To share data with a laptop or a tablet, you can turn on your phone's hotspot; it uses data from your plan.

Email support@spidot.com or use the contact page. Include your order reference and phone model so we can help quickly. The help centre has step-by-step guides for most problems.

Yes. Spidot for business offers eSIMs in bulk for teams, agencies and travel brands, with one invoice. Tell us about your travel through the form on that page.

Yes, for agencies, travel brands and other partners. See partners and the partner and reseller agreement.

Bulk business purchases follow the business terms, and a data processing addendum is available for business customers. Read business travel data for teams for practical tips.