Most eSIMs that are installed but do not connect need one of two settings: the right line for mobile data, and data roaming on for that line.
Check these
- STEP1
Make sure you are in a country your plan covers. The eSIM only connects there.
- STEP2
Choose the Spidot line for mobile data in your SIM settings.
- STEP3
Turn on data roaming for the Spidot line. See Turn on data roaming.
- STEP4
Turn airplane mode on, wait ten seconds and turn it off again.
- STEP5
Restart your phone.
- STEP6
In your network settings, turn off automatic network selection and pick a network from the list.
Still not working?
Write to us at support@spidot.com with your order email and the name of the country you are in. Please do not delete the eSIM.