If your phone does not read the QR code, it is usually the screen, the light or the connection. Try these in order.
Try these
- STEP1
Open the QR code on a different screen, such as a laptop or a second phone, or print it. A phone cannot scan a code shown on its own screen.
- STEP2
Turn the brightness of that screen up and hold your phone steady about 20 cm away.
- STEP3
Make sure your phone is connected to Wi-Fi or mobile data.
- STEP4
If it still does not scan, choose Enter Details Manually (iPhone) or the manual entry option on Android and type the activation details from your install page.
Still not working?
Write to us at support@spidot.com with your order email. Do not delete or rescan anything in the meantime.